OLD MAJOR SHIPPING FREQUENTLY ASKED QUESTIONS
How do you ship my order and keep it frozen?
All orders are packed in cardboard lined boxes with Kodiak Kotton, an earth-friendly insulation solution made with recyclable and biodegradable materials. We then pack the frozen and perishable products with dry ice within the insulated liners, and the products remain frozen for the entire duration of the delivery.
Where do you ship within the United States?
We ship anywhere in the lower 48 states, utilizing shipping options from UPS and USPS depending on the product orders and requested delivery time frames.
I just placed an order, when can I expect it to arrive?
Once we have received your order, we will send it out on the following Monday (or Tuesday on holiday weeks) Due to the products being perishable, we ship our orders in the beginning of the week to avoid them from running into potential weekend shipping delays. We ship from Indianapolis, IN, and delivery times can range from 1-3 days depending on the shipping address location. After the order is shipped, a tracking number will be sent to the email address associated with the order, along with order updates and delivery confirmation.
How much will it cost to ship my order and how are the shipping costs derived?
We offer different flat rate shipping options depending on your location and total of your order. Within Indiana, where we are based, we offer free shipping for orders over $99. For orders in the rest of the lower 48 states, we offer free shipping for orders $125 and higher.
For orders under $50, anywhere in the U.S. including Indiana, the flat rate fee is $25 and orders $50 or higher until you reach the respective free shipping thresholds, the flat rate fee is $15. We don’t make any money from you on what we collect for shipping. It actually costs us more to ship the orders than what we collect, but we absorb a portion of the cost.
We encourage customers to place orders higher than $50 to take advantage of the discounted shipping rates and utilize the space you are already paying for.