Shipping FAQ

Have questions about shipping? Take a look below.

FREE SHIPPING OPTION:

Indiana  – Free shipping on orders of $99.00 or more
Lower 48 (excluding Indiana, and California) – Free shipping on orders of $149 or more

How do you ship my order and keep it frozen?

All orders are packed in cardboard lined boxes with Insulating materials, either box liners or insulated bags. We then pack the frozen and perishable products with dry ice within the insulated liners, and the products remain frozen for the entire duration of the delivery.  Currently our cost for a box and liner set is $7.35 Dry ice costs us anywhere from $2.50-$10.00 per box depending on estimated time in transit.

Where do you ship within the United States

We ship to all of the the lower 48 states EXCEPT California. , utilizing shipping options from FEDEX and USPS depending on the product orders and requested delivery time frames. We do not ship to California because of their highly litigious culture and Proposition 65 opening businesses of all sizes to frivolous and often times predatory legal action. We are a small business and frivolous lawsuits can mean very quickly bankrupt us. 

I just placed an order, when can I expect it to arrive?

Once we have received your order, we will send it out based on calculated time in transit so that packages do not sit idle in a ware house.  Our Fedex Service Generally provides no longer than 2-day delivery regardless of location in our approved shipping zones. After the order is shipped, a tracking number will be sent to the email address associated with the order via FEDEX automated shipping notifications along with order updates and delivery confirmation.  Old Major is responsible for your shipment up to the first delivery attempt. 

How much will it cost to ship my order and how are the shipping costs derived?

Shipping costs are calculated by weight and dimensions of your box including dry ice + shipping materials. Within Indiana, where we are based, we offer free shipping for orders over $99. For orders in the rest of the lower 48 states (EXCLUDING CALIFORNIA), we offer free shipping for orders $149 and higher.

What if my order partially thaws in transit?

Thawing is not bad. While we aim to keep things frozen, during hot months things will thaw. You can re-freeze your product. Sausage and bacon is quite durable and while re-freezing is not ideal, it wont harm your product. If you allow it to continue to thaw, just make sure you cook and use with in 7-10 days. We do not guarantee product will arrive frozen.

Do you accept returns or exchanges?

We do not accept returns or exchanges. All sales are final.

Can I make changes to my order or cancel my order?

We are happy to oblige with changes to your order, however any requested changes made to your order will result in a 8% fee of the credit total.

Why is there a fee for requesting a change or cancelling my order?

We are charged payment processing fees when you place your order. If a change is made that results in a refund, we are not credited the fees.

What if i put in the wrong shipping address?

We ship to the addresses provided. We accept no liability or responsibility for packages due to customer error. 

Why are some specialty products more if they are being shipped an not picked up?

Some specialty items like thanksgiving turkeys create additional handling issues that create additional cost. That cost is reflected in the sale price. 

At Checkout, what is the transaction fee?

As costs to operate have gone up, we've gone to great lengths to not raise prices. We chose to turn transaction fees for digital payments outward instead of embedding in higher product costs.